Infographic: How to navigate complex conversations

Nina Armitage
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Complex conversations are an inherent aspect of working in HR. Here are some tips you can employ to navigate them more smoothly.

HR practitioners are no strangers to complex conversations in the workplace, whether that be facilitating performance management reviews, or investigating conflict between employees. 

But as familiar workplace rules and expectations are rewritten – businesses are operating in increasingly polarised environments and employees are bringing their authentic selves to work – HR will need to be prepared for even more potentially challenging and complex discussions.

Nearly two-thirds of employees want to be able to have hard conversations at work, according to recent research from the Achievers Workforce Institute. However, a third don’t feel safe having these conversations with their managers. 

It’s crucial that HR practitioners embed mechanisms for trust and psychological safety before these conversations can happen.

In the infographic below, HRM shares tips to help HR and managers approach complex conversations, ensure productive outcomes for everyone involved and maintain healthy relationships afterwards.

Navigating complex conversations

DOWNLOAD A PRINTABLE VERSION OF THE INFOGRAPHIC HERE.

Further enhance your communication skills and manage complex conversations with ease and influence with AHRI’s short course. Learn more here.

 

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