Redundancy conversations are among the most challenging tasks an HR professional or manager will ever face, and for the employee on the other side of the desk, it is often one of the worst days of their working life. In an era of AI disruption and heightened psychosocial safety regulations, how these conversations are handled defines an organisation’s leadership and employer brand.

Sandy Hutchison, Founder & CEO of award-winning career transition provider Career Money Life, will lead an interactive session on Notification Intelligence (NQ), a five-step redundancy conversation framework developed by Career Money Life, grounded in neuroscience and wellbeing. The session moves beyond the “compliance checklist” to explore how to lead these difficult discussions with genuine empathy, emotional intelligence (EQ), and psychological safety.

This session will cover:

• The NQ Framework: A step-by-step guide to the conversation, from opening with compassion to closing with meaningful support.
• Managing High-Stakes Emotions: How to handle shock, anger, or sadness while maintaining a safe and composed environment.
• Navigating New Obligations: Aligning the notification process with modern psychosocial hazard requirements.
• Protecting People & Brand: Reducing the long-term “survivor guilt” and reputational damage that follows workforce reductions.