Course Overview – Having Difficult Conversations
Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention. Having a difficult conversation in the workplace can often be an uncomfortable and challenging experience. Learn how to manage these types of conversations and achieve the best possible outcomes whilst maintaining harmonious working relationships. Learn about the four stages of a difficult conversation how to prepare, plan and conduct a difficult conversation and build conversation skills through applying effective communication techniques and reflective practice.

Target Audience  
This course is suitable for managers, team leaders and supervisors seeking to build their confidence and capability in managing difficult conversations in the workplace.

Key Learning Outcomes 

• Prepare and plan for a difficult conversation
• Communicate effectively during a difficult conversation
• Applying active listening skills
• Respond rationally and effectively whilst managing your emotions
• Maintaining harmonious working relationships after conducting a difficult conversation

Other Course Information 
Delivery mode: Blended Learning
Live session dates: Tuesday 8 December and Tuesday 15 December
Live session times: 11:00 am – 12:30 pm AEDT (Australian Eastern Daylight Time)
You will obtain 7 CPD points for completing this short course.

Registration Information 
Registration close: Monday 30 November  
Having trouble registering? Contact Us or phone 1300 811 880.
By confirming your registration you agree to AHRI’s Terms & Conditions.