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Having difficult conversations

COURSE DETAILS
Course Type:
Short Course
Duration:
1 day
CPD Hours:
7 hours
States:
VIC; NSW; QLD; SA; WA
AHRI Members:
$495.00
Non-member:
$595.00
Course contact:
enquiries@ahri.com.au
COURSE DATES
  • SA - 5th Nov 2018 9:00am-5:00pm | ENROL
  • WA - 13th Sep 2018 9:00am-5:00pm | ENROL
  • VIC - 10th Dec 2018 9:00am-5:00pm | ENROL

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COURSE OVERVIEW

A number of workplace issues arise from a lack of communication at the workplace. In many instances, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.

This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.

PARTICIPANTS

This course would suit managers, team leaders and supervisors seeking an understanding of managing difficult conversations in the workplace.

LEARNING OUTCOMES

Following the training participants will be able to:

  • Prepare and plan for a difficult conversation
  • Communicate effectively during a difficult conversation
  • Applying active listening skills
  • Respond rationally and effectively whilst managing your emotions
  • Maintaining harmonious working relationships after conducting a difficult conversation

COURSE FORMAT

Course format is inclusive of group and practical exercises, discussion and skills practice

Duration: 1 day.

CORPORATE IN-HOUSE TRAINING

Do you want to deliver training in-house?

This course can be delivered in-house for up to 20 people for a more relevant and cost-effective training solution.

For more information contact our Corporate Training Consultants:

Email: customlearning@ahri.com.au

Phone: 1300 239 978

FURTHER INFORMATION

Contact the AHRI education team:

Email: education@ahri.com.au

Phone: 1300 811 880



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