Having difficult conversations
- Course Type:
- Short Course
- 1 day
- CPD Hours:
- 7 hours
- VIC; NSW; QLD; SA; WA
- AHRI Members:
- Course contact:
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A number of workplace issues arise from a lack of communication at the workplace. In many instances, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.
This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.
This course would suit managers, team leaders and supervisors seeking an understanding of managing difficult conversations in the workplace.
Following the training participants will be able to:
- Prepare and plan for a difficult conversation
- Communicate effectively during a difficult conversation
- Applying active listening skills
- Respond rationally and effectively whilst managing your emotions
- Maintaining harmonious working relationships after conducting a difficult conversation
Course format is inclusive of group and practical exercises, discussion and skills practice
Duration: 1 day.
CORPORATE IN-HOUSE TRAINING
Do you want to deliver training in-house?
This course can be delivered in-house for up to 20 people for a more relevant and cost-effective training solution.
For more information contact our Corporate Training Consultants:
Phone: 1300 239 978
Contact the AHRI education team:
Phone: 1300 811 880
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