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Having difficult conversations

COURSE DETAILS
Course Type:
Short Course
Duration:
1 day
CPD Hours:
7 hours
States:
VIC; NSW; QLD; SA; WA
AHRI Members:
$495.00
Non-member:
$595.00
Course contact:
education@ahri.com.au






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COURSE OVERVIEW

Many workplace issues arise from a lack of communication at the workplace. In many instances, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.

This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.

PARTICIPANTS

This course would suit managers and team leaders seeking to improve their communication skills as well as prepare for a difficult conversation and the techniques required to do this effectively.

LEARNING OUTCOMES

  • Prepare and plan for a difficult conversation
  • Communicate effectively during a difficult conversation
  • Applying active listening skills
  • Maintaining harmonious working relationships after conducting a difficult conversation

COURSE FORMAT

Course format inclusive of group activities, practical exercises, discussion and skills practice

Duration: 1 day.

CORPORATE IN-HOUSE TRAINING

Do you want to deliver training in-house?

This course can be delivered in-house for up to 20 people for a more relevant and cost-effective training solution.

For more information contact our Corporate Training Consultants:

Email: customlearning@ahri.com.au

Phone: 1300 239 978

FURTHER INFORMATION

Contact the AHRI education team:

Email: education@ahri.com.au

Phone: 1300 811 880



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