Having Difficult Conversations
August 24 @ 11:00 AM - August 31 @ 12:30 PM AEST$695.00
Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention. Having a difficult conversation in the workplace can often be an uncomfortable and challenging experience. Learn how to manage these types of conversations and achieve the best possible outcomes whilst maintaining harmonious working relationships. Learn about the four stages of a difficult conversation how to prepare, plan and conduct a difficult conversation and build conversation skills through applying effective communication techniques and reflective practice.
This course is suitable for managers, team leaders and supervisors seeking to build their confidence and capability in managing difficult conversations in the workplace.
Key Learning Outcomes
- Prepare and plan for a difficult conversation
- Communicate effectively during a difficult conversation
- Applying active listening skills
- Respond rationally and effectively whilst managing your emotions
- Maintaining harmonious working relationships after conducting a difficult conversation
Other Course Information
Delivery mode: Blended Learning
Live session dates: Wednesday 24 August and Wednesday 31 August
Live session times: 11:00 am – 12:30 pm AEST (Australian Eastern Standard Time)
You will obtain 7 CPD points for completing this short course