• 11am - 12:30pm AEDT

      Blended Learning

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      Having difficult conversations. This course consists of 2x 90 minute sessions on 19 and 26 November (11am - 12:30pm AEDT).


Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention. Having a difficult conversation in the workplace can often be an uncomfortable and challenging experience.

Learn how to manage these types of conversations and achieve the best possible outcomes whilst maintaining harmonious working relationships.

Learn about the four stages of a difficult conversation how to prepare, plan and conduct a difficult conversation and build conversation skills through applying effective communication techniques and reflective practice.

Course delivery mode: Blended learning for individuals | Blended learning for groups of five or more
Course duration: Equivalent to one-day course
Learner effort: 2 x 90 minute sessions over one week + completion of pre-course tasks, online learning module and application activities
CPD Points: 7
AHRI Members: $545.00
Non-member: $695.00
Enquiries: 1300 811 880 /

Key learning outcomes

When you have completed this course you will be able to:

  • Prepare and plan for a difficult conversation
  • Communicate effectively during a difficult conversation
  • Applying active listening skills
  • Respond rationally and effectively whilst managing your emotions
  • Maintaining harmonious working relationships after conducting a difficult conversation

Who is this course suitable for?

This course is suitable for managers, team leaders and supervisors seeking to build their confidence and capability in managing difficult conversations in the workplace.

The AHRI blended learning course combines self-directed learning with live online facilitated learning sessions lead by an experienced HR and business professional.

The course includes:

Engagement: Pre-course tasks and an introductory e-learning module to stimulate thinking on the course topic and prepare for online sessions

- Online learning module inclusive of theory and practice – interactive learning activities, case studies and practical application opportunities
- Participation in two 90-minute live interactive learning sessions with an experienced HR facilitator

Application: Workplace application activities and additional learning resources that focus on how learning can be applied directly in the workplace

Reflection: Opportunity to reflect on and share learnings to facilitate transfer of learning to the workplace


Hear from the facilitator: What you can expect to learn in this course
Hear from facilitator Anna Blackett as she explains why being able to have difficult conversations is relevant throughout your working life.

Corporate in-house training

Contact a member of AHRI’s organisation support team to discuss in-house delivery and/or customisation of this course according to your organisation’s needs.

Tel: 1300 811 880



Why study with AHRI?