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Virtual delivery for all short courses

As a response to keeping you and our facilitators safe during the COVID-19 situation, we have converted our short course offerings to virtual delivery only, via Zoom, allowing you to continue learning and developing during these challenging times.


A number of workplace issues arise from a lack of communication in the workplace. In many instances, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.

This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.


This course suits managers, team leaders and supervisors seeking an understanding of managing difficult conversations in the workplace.

Learning outcomes

Following the training you will be able to:

  • Prepare and plan for a difficult conversation
  • Communicate effectively during a difficult conversation
  • Applying active listening skills
  • Respond rationally and effectively whilst managing your emotions
  • Maintaining harmonious working relationships after conducting a difficult conversation

Course format 

This course runs for one day and the workshop format includes group and practical exercises, discussion and skills practice

Duration: 1 day

CPD Points: 7

States: NSW; VIC

AHRI Members: $545.00

Non-member: $695.00

Enquiries: 03 9918 9230 / 

Book now by choosing a date below:

    • Delivered online, nationally

      Book Now

      Having difficult conversations

    • Delivered online, nationally

      Book Now

      Having difficult conversations

    • VIC

      Book Now

      Having difficult conversations

    • NSW

      Book Now

      Having difficult conversations

Corporate in-house training

This course can be customised and delivered in-house, for up to 20 people, for a more cost-effective solution. To find out more, email our Corporate Accounts Team at or call 1300 239 978

Can't find this course in your State?

You may be eligible to receive a discount on the course fee for an interstate program. Please email for more information.

Alternatively, express your interest and we will be in touch if we update this list.