SHORT COURSE

Having difficult conversations

Overview

A number of workplace issues arise from a lack of communication in the workplace. In many instances, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.

This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.

Participants

This course suits managers, team leaders and supervisors seeking an understanding of managing difficult conversations in the workplace.

Learning outcomes

Following the training you will be able to:

  • Prepare and plan for a difficult conversation
  • Communicate effectively during a difficult conversation
  • Applying active listening skills
  • Respond rationally and effectively whilst managing your emotions
  • Maintaining harmonious working relationships after conducting a difficult conversation

Course format 

This course runs for one day and the workshop format includes group and practical exercises, discussion and skills practice

Duration: 1 day

CPD Hours: 7 hours

States: VIC; NSW; QLD; SA; WA

AHRI Members: $545.00

Non-member: $695.00

Enquiries: 03 9918 9230 / enquiries@ahri.com.au 

Express your interest for future dates and locations

Choose your experience by:

    NSW

    • [NSW] Having difficult conversations

      Having difficult conversations

      This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.

  • VIC

    • [VIC] Having difficult conversations

      Having Difficult Conversations

      This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.

Corporate in-house training

This course can be customised and delivered in-house, for up to 20 people, for a more cost-effective solution. To find out more, email our Corporate Accounts Team at customlearning@ahri.com.au or call 1300 239 978