[NSW] Having difficult conversations
A number of workplace issues arise from a lack of communication at the workplace. In many instances, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.
Having difficult conversations
Course Type: Short Course
Course Duration: 1 day
CPD Hours: 7 hours
States: VIC; NSW; QLD; SA; WA
AHRI Members: $545.00
Course contact: firstname.lastname@example.org
A number of workplace issues arise from a lack of communication in the workplace. In many instances, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.
This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.
This course suits managers, team leaders and supervisors seeking an understanding of managing difficult conversations in the workplace.
Following the training you will be able to:
- Prepare and plan for a difficult conversation
- Communicate effectively during a difficult conversation
- Applying active listening skills
- Respond rationally and effectively whilst managing your emotions
- Maintaining harmonious working relationships after conducting a difficult conversation
This course runs for one day and the workshop format includes group and practical exercises, discussion and skills practice.
For more information, contact the AHRI Career Support team by emailing email@example.com or call 03 9918 9230
Corporate in-house training
This course can be customised and delivered in-house, for up to 20 people, for a more cost-effective solution. To find out more, email our Corporate Accounts Team at firstname.lastname@example.org or call 1300 239 978