Having difficult conversations
HAVING DIFFICULT CONVERSATIONS
A number of workplace issues arise from a lack of communication in the workplace. In many instances, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.
This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.
This course suits managers, team leaders and supervisors seeking an understanding of managing difficult conversations in the workplace.
Following the training you will be able to:
- Prepare and plan for a difficult conversation
- Communicate effectively during a difficult conversation
- Applying active listening skills
- Respond rationally and effectively whilst managing your emotions
- Maintaining harmonious working relationships after conducting a difficult conversation
This course runs for one day and the workshop format includes group and practical exercises, discussion and skills practice.
Duration: 1 day
CPD Hours: 7 hours
States: NSW; VIC
AHRI Members: $545.00
Enquiries: 03 9918 9230 / Education@ahri.com.au
Corporate in-house training
This course can be customised and delivered in-house, for up to 20 people, for a more cost-effective solution. To find out more, email our Corporate Accounts Team at email@example.com or call 1300 239 978
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