Your safety comes first. We have converted our face-to-face courses to virtual workshops . Visit our covid-19 page for more information.



Virtual delivery for all short courses

As a response to keeping you and our facilitators safe during the COVID-19 situation, we have converted our short course offerings to virtual delivery only, via Zoom, allowing you to continue learning and developing during these challenging times.


A number of workplace issues arise from a lack of communication in the workplace. In many instances, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention.

This course focuses on what a difficult conversation is, why we avoid them and what the consequences are. You will prepare and plan through the 4 stages of having a difficult conversation and building on skills through reflection and practice throughout the day to maintain harmonious working relationships after conducting a difficult conversation.


This course suits managers, team leaders and supervisors seeking an understanding of managing difficult conversations in the workplace.

Learning outcomes

Following the training you will be able to:

  • Prepare and plan for a difficult conversation
  • Communicate effectively during a difficult conversation
  • Applying active listening skills
  • Respond rationally and effectively whilst managing your emotions
  • Maintaining harmonious working relationships after conducting a difficult conversation

Course format 

This course runs for one day and the workshop format includes group and practical exercises, discussion and skills practice

Duration: 1 day

CPD Points: 7

States: Delivered online, nationally 

AHRI Members: $545.00

Non-member: $695.00

Enquiries: 03 9918 9230 / 


This course will return in 2021

All 2020 dates for this course have concluded for individual short courses - for Group Training, you can still book this course by getting in contact with our Organisation Support team below.

Hear from the facilitator: What you can expect to learn in this course

Hear from facilitator Anna Blackett as she explains why being able to have difficult conversations is relevant throughout your working life.

Corporate in-house training

This course can be customised and delivered in-house, for up to 20 people, for a more cost-effective solution. To find out more, email our Organisation Support Team at or call 1300 239 642