Professor Deborah Blackman is the Associate Dean Lifelong Learning; Acting Head Canberra School of Professional Studies; and Professor in Public Sector Management Strategy at UNSW Canberra. Her research focuses on public service management, in particular strategy development and implementation. Prof Blackman’s academic background is in a range of management and administration related fields. Her recent work is focused on the importance of the impact of a systems approach, especially using it to help explain why things don’t work when they ‘look’ like they should.