QLD State Council and NT State Council

Every day, across every organisation, conversations are being avoided or handled poorly.

Performance gaps and issues go unaddressed, commitments are made but not kept, feedback is vague when clarity is needed and behaviours go unchallenged.
 

As HR professionals, you’re not just navigating these conversations yourselves, you’re expected to build the communication capability in others. You coach leaders, support individuals and teams through conflict, and are expected to build workplace cultures where accountability and psychological safety can genuinely coexist.
 

That starts with mastering the conversation skills that maintain relationships and reach
outcomes. Crucial Conversations skills.

About this webinar

This webinar introduces the globally proven Crucial Conversations for Mastering Dialogue framework, an evidence‑based, practical approach used by organisations across industries worldwide.

Whether you are looking to strengthen your own communication capability, coach leaders more effectively, or build a culture where people speak up with honesty and respect, this session provides a strong foundation to get started.

What you’ll take away

A clear understanding of what makes a conversation “crucial” and why these conversations so often go wrong

Insight into the hidden costs of avoidance, silence, and verbal aggression within organisations

An introduction to the Crucial Conversations model and four core skills: 

• Get Unstuck – identifying the real conversation that needs to happen

• Master My Stories – understanding how mindset influences behaviour before we speak

• Start with Heart – leading with intent and building psychological safety from the outset

• State My Path – speaking up with honesty and respect, sharing facts and perspectives in a way that invites dialogue

Practical, immediately applicable language that can be used and shared with others

Target Audience

This webinar is designed for HR professionals, people managers, and L&D/OD practitioners across Australia who want to:

• Build their own confidence in high-stakes conversations

• Coach leaders and teams to address what’s not being said

• Create cultures of shared accountability and genuine dialogue

Speaker: Salomeh Diaz – Associate Master Trainer, Crucial Dimensions

Other Event Information

You will obtain 1.5 CPD points for attending this forum.

Online via Zoom

This is a joint webinar hosted in collaboration with the NT and QLD networks.

Registration Information
Registration close: Monday 13 July
Having trouble registering? Contact Us or phone 1300 811 880.
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