Your safety comes first. We have placed precautionary measures for all our events and professional development activities. Visit ahri.com.au/covid-19 for more information.

SHORT COURSE

CONFLICT MANAGEMENT

Virtual delivery for all short courses

As a response to keeping you and our facilitators safe during the COVID-19 situation, we have converted our short course offerings to virtual delivery only, via Zoom, allowing you to continue learning and developing during these challenging times.

Overview

There is conflict in all organisations and learning the skills to handle difficult situations effectively is necessary to ensure productive working relationships. Conversely, the inability to manage conflict constructively is a major contributor to staff retention and interferes with individual and organisational performance.

This course will provide you with the opportunity to develop strategies to positively respond to situations that cause conflict in the workplace. It offers practical skills to identify potential conflict and to resolve such conflicts constructively.

Participants

This course would suit managers, team leaders, supervisors and those seeking an introductory course on conflict management.

Learning outcomes

Following the training you will be able to:

  • Understand and recognise conflict situations
  • Identify conflict management styles
  • Recognise how personal values and views influence behaviour
  • Develop skills to resolve conflict in a flexible manner
  • Help to build an open, honest feedback culture in their organisation

Course format 

This course runs for one day and the workshop format includes facilitator-led discussion, skills practice, interactive group discovery and case studies.

Duration: 1 day

CPD Points: 7

States: QLD; NSW; VIC

AHRI Members: $545.00

Non-member: $695.00

Enquiries: 03 9918 9230 / Education@ahri.com.au

Book now by choosing a date below:

    • Delivered online, nationally

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      Conflict management

    • NSW

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    • QLD

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Corporate in-house training

This course can be customised and delivered in-house, for up to 20 people, for a more cost-effective solution. To find out more, email our Corporate Accounts Team at customlearning@ahri.com.au or call 1300 239 978

Can't find this course in your State?

You may be eligible to receive a discount on the course fee for an interstate program. Please email education@ahri.com.au for more information.

Alternatively, express your interest and we will be in touch if we update this list.