Short course



There is conflict in all organisations and learning the skills to handle difficult situations effectively is necessary to ensure productive working relationships. Conversely, the inability to manage conflict constructively is a major contributor to staff retention and interferes with individual and organisational performance.

This course will provide you with the opportunity to develop strategies to positively respond to situations that cause conflict in the workplace. It offers practical skills to identify potential conflict and to resolve such conflicts constructively.


This course would suit managers, team leaders, supervisors and those seeking an introductory course on conflict management.

Learning Outcomes

Following the training participants will be able to:

  • Understand and recognise conflict situations
  • Identify conflict management styles
  • Recognise how personal values and views influence behaviour
  • Develop skills to resolve conflict in a flexible manner
  • Help to build an open, honest feedback culture in their organisation

Course format 

This course runs for one day and the workshop format includes facilitator-led discussion, skills practice, interactive group discovery and case studies.

Duration: 1 day

CPD Hours: 7 hours

States: QLD; NSW; VIC

AHRI Members: $545.00

Non-member: $695.00

Enquiries: 03 9918 9230 /

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    • VIC

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      Conflict management

    • NSW

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    • QLD

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Corporate in-house training

This course can be customised and delivered in-house, for up to 20 people, for a more cost-effective solution. To find out more, email our Corporate Accounts Team at or call 1300 239 978

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