Short course


100% online study

Offering flexible and convenient courses delivered 100% online by expert HR and business leaders to help you fill your skill gap needs in this ever-changing environment.

Face to Face learning will be made available at a later date.


While it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs incurred when conflict is not addressed effectively. Effective conflict management is regarded as a core capability for both HR professionals and line managers. It’s in an ever changing environment that HR professionals and managers are required to design and implement cultural and change strategies to support the development of the workplace.

This course explores the importance of coaching managers to resolve team-based and interpersonal conflict as well as using mediation and alternative dispute resolution (ADR) procedures.

Key learning outcomes

Following the training you will be able to:

  • Identify the nature, causes and impact of workplace conflict
  • Identify the various strategies for managing workplace conflict at an organisational, team and interpersonal level
  • Define the industrial relations legislation regarding dispute resolution processes
  • Enhance their skills in mediation and managing interpersonal and workplace conflict.

Who should enrol

This course suits human resource professionals and managers seeking to increase their skills and knowledge to be able to manage conflict effectively in their workplace.

Corporate in-house training

This course can be customised and delivered in-house, for up to 20 people, for a more cost-effective solution. To find out more, email our Corporate Accounts Team at or call 1300 239 978

How it works

Course length: 4 days over 2 weeks

Effort: 3 hours per day

Format: 100% online, facilitator-led

CPD Points: 14 

States: Delivered online, nationally 

AHRI Members: $1145.00

Non-member: $1395.00

Enquiries: 03 9918 9230 /

Book now by choosing a date below:

    • 9am - 12pm AEST

      Virtual Workshop

      Book Now

      Conflict and mediation. This course consists of 4x 3 hour sessions on 3, 4, 10 & 11 June (9am - 12pm AEST).