Chief Operating Officer, Australian Taxation Office (ATO) Head of the HR Profession, Australian Public Sector Commission (APSC)

Chief Operating Officer (COO) leads the ATO Corporate and Enabling Services functions. These functions include strategic planning, governance, finance, corporate, risk management, people, integrity, change management and design for the organisation. In this role, Jacqui is a member of the ATO Executive of seven members, responsible for shaping and setting strategic direction and oversight implementation.

Before the COO role, Jacqui joined the ATO in September 2013 as Deputy Commissioner ATO People and was responsible for delivering an enterprise-wide human resource management service which supports ATO employees in providing a sustainable, open and accountable workplace. Jacqui was also responsible for leading the Reinvention Program Management Office and the change management driving this key reform.

Before joining the ATO, Jacqui was General Manager of the People Capability Division with the Department of Human Services, where she led the department’s leadership and change, people development, workforce planning and research functions.

Jacqui has also worked for the Australian Public Service Commission, where she was responsible for delivering integrated people development, SES and APS-wide leadership and talent, change management, strategic recruitment, communications, and learning and development. She also has extensive international experience.

Jacqui holds an Executive Masters in Public Administration from the Australian National University and is a Fellow of Australian Human Resource Institute, and was appointed the Adjunct Professor University of Canberra in 2018.