Course Overview – Workplace Conflict Resolution
This program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. The course provides learners with mediation skills and a confident, compassionate, principled approach to conflict.

Target Audience  
People in HR and management.

Key Learning Outcomes
Following the training, participants will be able to:

• Understand and assess their workplace conflict context.

• Manage their own role in conflict and culture.

• Understand the risks, causes and costs of conflict.

• Apply a range of tools for de-escalating, preventing and mitigating conflict.

• Understand the end-to-end dispute resolution process and be able to adapt the process to fit circumstances.

• Know the role, qualities, and approach of a good conflict resolver.

• Know how to choose the right process and person.

• Identify situations which are appropriate for mediation or other dispute resolution techniques.

• Be guided by the principles of conflict resolution and your workplace framework.

• Apply communication tools for conflict management.

• Use and develop emotional intelligence to resolve conflict.

• Understand the rights, obligations, and privacy impacts of conflict resolution processes.

• Correctly document conflict resolution processes.

Other Course Information 
Delivery mode: Virtual Workshop
Live session dates: Thursday 26 November and Friday 27 November
Live session times: 9:30 am – 12:30 pm AEDT (Australian Eastern Daylight Time)
You will obtain 7 CPD points for completing this short course

Registration Information 
Registration close: Wednesday 18 November 
Having trouble registering? Contact Us or phone 1300 811 880.
By confirming your registration you agree to AHRI’s Terms & Conditions.