Workplace Conflict Resolution

29 Jul — 30 Jul 2024
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Workplace Conflict Resolution

July 29 @ 9:30 AM - July 30 @ 12:30 PM AEST

$1,060.00 - $1,380.00

Course Overview – Workplace Conflict Resolution
This program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. The course provides learners with mediation skills and a confident, compassionate, principled approach to conflict.

Target Audience  
People in HR and management.

Key Learning Outcomes
Following the training, participants will be able to:

  • Understand and assess their workplace conflict context.
  • Manage their own role in conflict and culture.
  • Understand the risks, causes and costs of conflict.
  • Apply a range of tools for de-escalating, preventing and mitigating conflict.
  • Understand the end-to-end dispute resolution process and be able to adapt the process to fit circumstances.
  • Know the role, qualities, and approach of a good conflict resolver.
  • Know how to choose the right process and person.
  • Identify situations which are appropriate for mediation or other dispute resolution techniques.
  • Be guided by the principles of conflict resolution and your workplace framework.
  • Apply communication tools for conflict management.
  • Use and develop emotional intelligence to resolve conflict.
  • Understand the rights, obligations, and privacy impacts of conflict resolution processes.
  • Correctly document conflict resolution processes.

Other Course Information 
Delivery mode: Virtual Workshop
Live session dates: Monday 29 July and Tuesday 30 July
Live session times: 9:30 am – 12:30 pm AEST (Australian Eastern Standard Time)
You will obtain 7 CPD points for completing this short course

Registration Information 
Registration close: Sunday 21 July
Having trouble registering? Contact Us or phone 1300 811 880.
By confirming your registration you agree to AHRI’s Terms & Conditions.



July 29 @ 9:30 AM AEST July 30 @ 12:30 PM AEST

$1,060.00 - $1,380.00

Online via Zoom Virtual


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Workplace Conflict Resolution - SC - Workplace Conflict Resolution
  • $ 1,380.00 – Non-Member
  • $ 1,060.00 – Member