Name: Workplace Conflict Resolution
Start: 2025-06-19T13:00:00+10:00
End: 2025-06-20T16:00:00+10:00
Location: Online via Zoom

Workplace Conflict Resolution

Short Course

Course Overview

This program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. The course provides learners with mediation skills and a confident, compassionate, principled approach to conflict.

Key Learning Outcomes

Understand and assess their workplace conflict context.

Manage their own role in conflict and culture.

Understand the risks, causes and costs of conflict.

Apply a range of tools for de-escalating, preventing and mitigating conflict.

Understand the end-to-end dispute resolution process and be able to adapt the process to fit circumstances.

Know the role, qualities, and approach of a good conflict resolver.

Know how to choose the right process and person.

Identify situations which are appropriate for mediation or other dispute resolution techniques.

Be guided by the principles of conflict resolution and your workplace framework.

Apply communication tools for conflict management.

Use and develop emotional intelligence to resolve conflict.

Understand the rights, obligations, and privacy impacts of conflict resolution processes.

Correctly document conflict resolution processes.

Course Details

Delivery Mode

Virtual Workshop

Learner Effort

2 x 3-hour sessions

Member Course Fees

$1,098

Non-member Course Fees

$1,430

Member CPD Points

7

Course Delivery

Virtual Learning

Prepare for the virtual workshop - comprehensive course learning materials are delivered straight to your email inbox before you participate in the live workshop.

Participate in one or more live facilitator-led 3-hour online workshops delivered via Zoom (these are generally programs with which AHRI partners with a specialist provider)