Workplace Conflict Resolution
Short Course
Course Overview
This program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. The course provides learners with mediation skills and a confident, compassionate, principled approach to conflict.
Key Learning Outcomes
Understand and assess their workplace conflict context.
Manage their own role in conflict and culture.
Understand the risks, causes and costs of conflict.
Apply a range of tools for de-escalating, preventing and mitigating conflict.
Understand the end-to-end dispute resolution process and be able to adapt the process to fit circumstances.
Know the role, qualities, and approach of a good conflict resolver.
Know how to choose the right process and person.
Identify situations which are appropriate for mediation or other dispute resolution techniques.
Be guided by the principles of conflict resolution and your workplace framework.
Apply communication tools for conflict management.
Use and develop emotional intelligence to resolve conflict.
Understand the rights, obligations, and privacy impacts of conflict resolution processes.
Correctly document conflict resolution processes.
Course Details
Delivery Mode
Virtual Workshop
Learner Effort
2 x 3-hour sessions
Member Course Fees
$1,060
Non-member Course Fees
$1,380
Member CPD Points
7
Course Delivery
Virtual Learning
Prepare for your own virtual workshop - comprehensive course learning materials are delivered straight to your email inbox before you participate in the live workshop.
Participate in one or more live facilitator-led 3-hour online workshops delivered via Zoom (these are generally programs with which AHRI partners with a specialist provider)
Upcoming Workplace Conflict Resolution and related Short Courses
Enquiries or Group bookings?
Tel: 1300 811 880 to enquire about our offerings.
Email [email protected] regarding group bookings.
Our team will be happy to assist you with any inquiries or requirements you may have.
Did you know AHRI members receive a discount on short courses?
Become an AHRI member and invest in your HR career.
