This program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. The course provides learners with mediation skills and a confident, compassionate, principled approach to conflict.
Understand and assess their workplace conflict context.
Manage their own role in conflict and culture.
Understand the risks, causes and costs of conflict.
Apply a range of tools for de-escalating, preventing and mitigating conflict.
Understand the end-to-end dispute resolution process and be able to adapt the process to fit circumstances.
Know the role, qualities, and approach of a good conflict resolver.
Know how to choose the right process and person.
Identify situations which are appropriate for mediation or other dispute resolution techniques.
Be guided by the principles of conflict resolution and your workplace framework.
Apply communication tools for conflict management.
Use and develop emotional intelligence to resolve conflict.
Understand the rights, obligations, and privacy impacts of conflict resolution processes.
Correctly document conflict resolution processes.
Delivery Mode
Virtual Workshop
Learner Effort
2 x 3-hour sessions
Member Course Fees
$1,200
Non-member Course Fees
$1,440
Member CPD Points
7
Prepare for the virtual workshop - comprehensive course learning materials are delivered straight to your email inbox before you participate in the live workshop.
Participate in one or more live facilitator-led 3-hour online workshops delivered via Zoom (these are generally programs with which AHRI partners with a specialist provider)
Course Overview - Workplace Conflict ResolutionThis program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. The course provides learners with mediation skills and a confident, compassionate, principled approach to conflict.Target Audience People in HR and management.Key Learning OutcomesFollowing the training, participants will be able to:Understand and assess their workplace […]
Course Overview - Workplace Conflict ResolutionThis program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. The course provides learners with mediation skills and […]
Course Overview - Workplace Conflict ResolutionThis program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. The course provides learners with mediation skills and […]
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Please be advised that the AHRI office will be temporarily unavailable on Tuesday 16th and Wednesday 17th of June, between 8:30am – 5:00pm. We will be back in the office and ready to assist you with any queries or requests from Thursday 18th June onwards.
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4 – 6 August 2026 | BCEC Brisbane
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