Workplace Conflict Resolution Course

Course Overview

This program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. The course provides learners with mediation skills and a confident, compassionate, principled approach to conflict.

Meet your facilitator

Michael Riley

Michael Riley is an experienced accredited Counsellor, Couples Therapist, licenced Family Dispute Resolution Practitioner (FDRP), nationally accredited Mediator, Clinical Supervisor, Coach, Group-Work Facilitator and Trainer, Juvenile Justice DFV Consultant & Restorative Justice Conference Convenor, Men’s Behaviour Change Specialist, DCJ Family Group Conference Mediator and Education Consultant. He has also held leadership and senior management roles with Toll Holdings, Corrections NSW and Relationships Australia. 

Over the past 30 years, Michael has worked across NSW Corrections, Relationships Australia, Juvenile Justice, Family and Community Services, and in private practice with organisations including Johnson and Johnson, RAAF, Fairfax, Toll Holdings, Innovation Services, Lane Cove Council, Wahroonga Rotary, Energy Aust, Outside the Locker Room, Synapse Carers and others. He holds postgraduate qualifications in Relationship Counselling, Mediation Practice, and Men’s Behavioural Change: Working with Intimate Partner Violence and Abuse. 

Michael works from a client-centred, systemic therapy and solution-based approach, balanced with a trauma-informed lens grounded in compassion, respect and understanding. His focus is on learned optimism to support grief and loss, anxiety, depression and suicide prevention, alongside developing emotional intelligence, personal integrity and interpersonal growth. 

Key Learning Outcomes

Understand and assess their workplace conflict context.

Manage their own role in conflict and culture.

Understand the risks, causes and costs of conflict.

Apply a range of tools for de-escalating, preventing and mitigating conflict.

Understand the end-to-end dispute resolution process and be able to adapt the process to fit circumstances.

Know the role, qualities, and approach of a good conflict resolver.

Know how to choose the right process and person.

Identify situations which are appropriate for mediation or other dispute resolution techniques.

Be guided by the principles of conflict resolution and your workplace framework.

Apply communication tools for conflict management.

Use and develop emotional intelligence to resolve conflict.

Understand the rights, obligations, and privacy impacts of conflict resolution processes.

Correctly document conflict resolution processes.

Course Details

Delivery Mode

Virtual Workshop

Learner Effort

2 x 3-hour sessions

Member Course Fees

$1,200

Non-member Course Fees

$1,440

Member CPD Points

7

Course Delivery

Virtual Learning

Prepare for the virtual workshop - comprehensive course learning materials are delivered straight to your email inbox before you participate in the live workshop.

Participate in one or more live facilitator-led 3-hour online workshops delivered via Zoom (these are generally programs with which AHRI partners with a specialist provider)

Upcoming Workplace Conflict Resolution and related Courses

  • Workplace Conflict Resolution

    Online via Zoom Virtual

    Course Overview - Workplace Conflict ResolutionThis program is aimed at HR professionals seeking to develop their skills and processes for conflict resolution. The course provides learners with mediation skills and […]

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