Having difficult conversations

Discover how to:

Key details

Course duration:
Equivalent to one-day course
Delivery mode:
Blended learning for individuals
Learner effort:
2 x 90 minute sessions​

Enquiries:

Group bookings:

MEMBERS
NON-MEMBERS
Course Fees:
$545
$695
CPD Points:
7
-
MEMBERS:
Course Fees: $545
CPD Points: 7
NON-MEMBERS:
Course Fees: $695
CPD Points: -

Course overview

Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention. Having a difficult conversation in the workplace can often be an uncomfortable and challenging experience.

Learn how to manage these types of conversations and achieve the best possible outcomes whilst maintaining harmonious working relationships.

Learn about the four stages of a difficult conversation how to prepare, plan and conduct a difficult conversation and build conversation skills through applying effective communication techniques and reflective practice.

Upcoming Having Difficult Conversations and related short courses

Having Difficult Conversations

Online via Canvas

Course Overview - Having Difficult Conversations Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be […]

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Having Difficult Conversations

Online via Canvas

Course Overview - Having Difficult Conversations Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be […]

Having Difficult Conversations

Online via Canvas

Course Overview - Having Difficult Conversations Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be […]

Course delivery

The AHRI blended learning course combines self-directed learning with live online facilitated learning sessions lead by an experienced HR and business professional.

The course includes:

Engagement: Pre-course tasks and an introductory e-learning module to stimulate thinking on the course topic and prepare for online sessions

Participation: 
– Online learning module inclusive of theory and practice – interactive learning activities, case studies and practical application opportunities
– Participation in two 90-minute live interactive learning sessions with an experienced HR facilitator

Application: Workplace application activities and additional learning resources that focus on how learning can be applied directly in the workplace

Reflection: Opportunity to reflect on and share learnings to facilitate transfer of learning to the workplace

Customised short course delivery for businesses and groups

AHRI offers customised short courses and packaging for groups. Courses can be delivered online, at your place of business or on location at the AHRI office in the Melbourne CBD.

To organise a group booking, please email [email protected] or call on 1300 811 880