Updated in May 2026
Background and scope
AHRI Limited is committed to protecting the privacy of the personal information it collects and receives. This policy has been developed in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act ).
This policy explains how AHRI collects, uses, discloses and otherwise handles personal information relating to individuals, whether or not they are members. It also explains how you can ask to access and correct the personal information we hold about you or complain about any suspected privacy breach. Nothing in this policy limits any of our other obligations at law.
Collection of personal information
AHRI is required to collect personal information only by lawful and fair means. Where possible we will collect personal information we require directly from you.
Personal information we hold may include your name, current and previous addresses, telephone numbers, e-mail addresses, your employer and employment details if provided directly by you and as relevant our purposes, your preferences and interests as relevant to your membership or potential membership with AHRI, and information we require to perform our services to you, or to allow the organisation you work for to provide AHRI with services. Further information may be collected with your consent in specific instances as notified to you.
AHRI does not store or retain full credit card details. All credit card transactions are securely processed by our payment gateway provider, EWay, which encrypts and safely holds card information in accordance with industry standard security requirements. To support ease of use, AHRI records card holder’s name, expiry date and the last four digits of the credit card number. This allows you to identify which card was used for a transaction when making future purchases or managing your account. No other credit card details are stored.
Personal information entered into the AHRI database will not be used or disclosed by us, except as authorised by you or as is reasonably necessary for the purposes outlined to you.
Should you choose not to provide personal information we may not be able to provide you with the services, or may not be able to provide you with the services to a sufficient level that we regard as best practice.
We may collect personal information:
- from the information supplied by you to AHRI, including as described in the analytics section below
- in conversation and communication with you and your employees
- from organisations with whom we partner with to offer membership benefits
- from third parties including employees, service providers, related companies or your representatives
- from publicly available sources of information
- when we are required to do so by law
- the purposes for which we are collecting the information
- the third parties to whom we may disclose the information of that kind
- whether any of those third parties are located overseas and, if practicable to specify, the countries in which they are located
- how to access and correct personal information and make privacy complaints
- information about your membership of other professional associations for which we have reciprocal arrangements (such as CIPD) with your consent
- information about dietary requirements for events and conferences
- identification as Aboriginal or Torres Strait Islander for enrolment into qualifications that are on AHRI’s scope of registration as a Registered Training Organisation (RTO)
Web analytics
Cookies through the AHRI website
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies. Rejecting cookies can, however, limit the functionality of our website. There are a range of websites that provide tips on how to disable cookies. Here is an example. However please note that AHRI does not endorse the content of external websites. You are advised to refer to them at your discretion.
Web and email analytics
AHRI has enabled the Google Analytics Demographics and Interest Reporting functionality available through Google Analytics. AHRI and our associates use first-party cookies (Google Analytics cookies) and third-party cookies (the DoubleClick cookie)to collect information.
AHRI and its authorised service providers, use web beacons in conjunction with cookies to collect information that enables us to greater tailor our services to your interests and needs, such as your browsing activities and website and email clicks. Web beacons typically work in conjunction with cookies and are small graphic images that may be included in our sites or other communications and can identify our users and user behaviour. Our authorised service providers may also use information collected from your browsing activities to help us target relevant advertising on our website and other places on the Internet. These technologies assist AHRI to understand the usefulness of our offerings to you and help to deliver increasingly greater value to our membership and other services .
If you would like to opt-out of the collection of cookies and other technologies then follow the instructions above (in the ‘Cookies through the AHRI website’). This will instruct you on how to reject cookies. You can also find out more from Google.
Use and disclosure of personal information
Your personal information may be used by us or our associates to:
- provide products and services to you
- collect payments and to administer your account
- provide you with updated or new information about our products and services
- for development of existing and new products and services
- maintain and update our business infrastructure and systems
- promote our other products and services to you
- information technology service providers
- conference organisers
- marketing and communications agencies
- mailing houses, freight and courier services
- printers and distributors of direct marketing material
- our legal, accounting, financial or other professional advisors
- regulatory, government and other authorities as required by law
- international bodies with which we have mutual recognition agreements (for example, CPID to confirm a member’s membership status)
- members of AHRI committees such as State Councils and advisory committees
- our partners and sponsors to enable them to provide information about their products and services
Opting out
You can opt out of receiving marketing communications from AHRI, or opt out of receiving all sponsor communications, at any time through the following channels:
- By mail: Level 2/31 Queen St, Melbourne VIC 3000
- By email: [email protected]
- By telephone: 1300 811 880 or +61 3 9918 9298 (internationally)
- By utilising the unsubscribe facility that we include in our electronic messages such as emails and SMS
Unsolicited information
Unsolicited personal information is personal information we receive that we have taken no active steps to collect. If the information we receive is not required for AHRI to perform one or more of our services or activities, AHRI will destroy or de-identify the information as soon as practicable.
Quality of personal information
AHRI takes reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.
We recommend that you:
- let us know if there are any errors in your personal information
- keep us up-to-date with changes to your information
Security of personal information
We take reasonable steps to protect your personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
You can also help to protect the privacy of your personal information by keeping passwords secret and by ensuring that you log out of the website when you have completed your transaction. If you become aware of any security breach, please contact AHRI head office as soon as possible.
We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
AHRI is not responsible for the privacy or security of third party websites that you access via links on the AHRI website.
Access and correction of your personal information
You are able to access your personal information that we hold, with some exceptions as allowed by law. To obtain a copy of your personal information, write to the AHRI National Office requesting the information and we will assess your request and provide you with a response, usually within 10 working days. We reserve the right to charge a reasonable fee for the provision of this information. If we refuse your request, or if we refuse to give you access in the manner you requested, AHRI’s policy is to provide you with written confirmation of the reasons for our refusal and the available complaint process.
Members can access and update their contact details by logging in to the member-only area of the website. For any personal information that can’t be accessed and corrected through website please contact AHRI head office.
Variation
This policy may be varied from time to time in accordance with any changes to our practices or changes to the way we collect, use and disclose any personal information. You should check this policy regularly so that you are aware of any variations made to this policy.
Capability Assessment Tools
The following provisions relate to information collected in connection with the use of an AHRI capability assessment tool (as defined in more detail below)
Definition
In this section, the following terms have the following meanings:
- Individual Report means the report generated by the Tool, based on the responses from the Participant, which identifies and assesses the existing capabilities of the Participant.
- Organisation means the company or other organisation that contracts with AHRI to utilise the Tool.
- Participant means any individual from the Organisation that engages with the Tool and provides responses to questions that are set out in the Tool
- Team means the individuals nominated by an Organisation to use the Tool, comprising individual Participants that work together in the Organisation
- Team Report means the report generated by the Tool, based on the responses from the Team, which identifies and assesses the existing Team capabilities. The results are de-identified.
- Tool means the capability assessment product provided by AHRI for use by the Organisation to assess the capabilities of its Team.
- User means a Participant or Organisation who utilises the Tool
Collection of information
Personal information relating to a Participant’s use of the Tool may be collected, used and disclosed for purposes related to the assessment, including disclosure to technology providers engaged by AHRI to support the operation and delivery of the Tool, in accordance with AHRI’s Privacy Policy.
Where an Organisation participates in the Tool, AHRI may be provided with Participant details, including names and work email addresses, by an authorised representative of the Organisation for the purpose of inviting those individuals to use the Tool and participate in the assessment. AHRI will manage access, monitor completion, and provide related support where necessary.
AHRI may collect information through the Tool about a Participant’s sub-team, sub-team lead, industry, sector, specialisation, work experience, years of HR experience and experience level, as well as assessment responses, capability ratings, completion status, Individual Reports and related outputs. This information will be handled in accordance with AHRI’s Privacy Policy.
AHRI will use assessment responses to create, maintain and improve aggregated and de-identified benchmarking datasets, including industry-level and Australian national average benchmarks. Benchmarking datasets and outputs will not identify individual Participants or disclose their individual responses.
When an Organisation uses the Tool, authorised representatives of the Organisation may also be granted access to individual assessment Reports, subject to role-based permissions as configured by the Organisation when using the Tool. Participants may only access their own Individual Reports.
Where AHRI replaces or upgrades a technology provider used in connection with the Tool, personal information, assessment responses, assessment history, Reports and related records may be migrated to a replacement provider for continuity of service and Participant access.
Web and email analytics
AHRI’s use of web and email analytics products as described above may include technology providers engaged by AHRI to facilitate use and operation of the Tools.
Use and disclosure of personal information
The personal information of a Participant may be used to generate Reports, Team capability analyses, benchmarking insights and other outputs associated with AHRI assessment products and services.
Participants will receive an Individual Report and a summary version of the aggregated and de-identified Team Report through their use of the Tool. The Organisation will receive an aggregated and de-identified Team Report. Depending on the access permissions configured for the Organisation, authorised representatives of the Organisation may also have access to Participants’ Individual Reports.
AHRI may use anonymised or de-identified historical assessment records, prior assessment results and assessment responses obtained from Users of the Tool to create and maintain benchmarking datasets, capability frameworks, workforce and development insights, longitudinal and comparative reporting models, and to support continuity and improvement of assessment services. This may include anonymised industry, profession-wide and Australian national benchmarking datasets. Individual Participants will not be identified in these datasets or reporting.
Assessment responses provided by a Participant and the Team may be used to generate personalised recommendations for the Team and individual Participants relating to learning, certification, professional development, membership benefits and other AHRI products or services.
Personal information collected from the use of the Tool may be transferred between AHRI-managed systems and authorised service providers where reasonably necessary to administer assessments, maintain participant records, generate reports, support customer service or manage related AHRI services.
By using the Tool, each Participant consents to their contact details being added to AHRI’s database, and to AHRI contacting the Participant regarding AHRI’s products, services, events and news.
Complaints
If you have a complaint about how AHRI has collected, stored or used your personal information, please contact AHRI’s head office. We will endeavour to deal with your complaint and take any steps necessary to resolve the matter promptly, but usually within 10 business days.
If your complaint is unable to be resolved within 10 business days, AHRI will advise you in writing including letting you know when we expect to provide our response.
If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner, whose contact details can be found here
Please contact AHRI if you have any queries about the personal information that AHRI holds about you including the way we use or disclose that personal information or you wish to access or correct the personal information held by us or opt out of receiving our marketing communications. Our contact details are set out below.
Contact us
The Privacy Officer
T: 1300 811 880 or +61 3 9918 9298 (internationally).
