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Video: Department of Social Services Case Study

Catherine McLachlan CPHR, director workforce analysis and recruitment programs at the Department of Social Services, opens to us about her certification project. She focuses on the benefits it had for her as well as her organisation. 

Her manager, Tiffany Blight CAHRI, branch manager, peoples services, agrees. She testifies to the impact of McLachlan's project, and insists, "Hiring people with appropriate certification in HR is really quite critical... Just like you would expect someone in finance to have an appropriate qualification, we truly believe you need your HR professionals to be suitably qualified."

DSS video

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