Improving Power and Water Corporation's learning and development
Johanna Norris CPHR, Manager, Leadership, Change and Essential Behaviour, Power and Water Corporation
“The project fundamentally changed the way the organisation viewed development – for the better.”
Johanna Norris needed to develop a Learning and Development structure for Power and Water Corporation which used resources effectively, without compromising the needs of individual business units. The corporation has just over 900 employees. It is diverse, and it operates several utilities over vast distances.
When the project began in 2013, the lack of functional alignment across the organisation had led to ineffective processes and procedures. Centralising coordination of training reduced duplication of courses, and allowed each business area to share resources and costs. Consolidating processes and improving data management reduced the cost of course delivery by $1.3 million in the first year. The project improved staff retention and cut recruitment costs by $135 million.
“The project fundamentally changed the way the organisation viewed development – for the better,” says Johanna.
Johanna was also able to address aspects of workforce planning, recruitment, succession planning and knowledge retention and transfer.
“For me, it has been an excellent opportunity to hone my project and change management skills, while using adaptive and proactive leadership to achieve the desired outcomes for the organisation.”
This was first published in the June 2018 issue of the HRM magazine.