Growing Empired's leadership capability to increase the employee Net Promoter Score: Shaun Cameron CPHR, Learning and Development Manager, Empired Limited
“Enabling leaders to use feedback as insight into creating sustainable change at a local level has been our biggest success."
IT solutions company Empired has set a people strategy to create a ‘Completely Compelling Organisation’.
To achieve this aspiration there has been a commitment to continually use employee feedback as a measure of how well they are tracking. Empired’s Employee Net Promoter Score (eNPS) was at -19 across the Australian business.
This saw top talent being lost in a highly competitive and lucrative recruitment landscape for IT professionals. Leader performance, impact and effectiveness were also not being measured to drive accountability for improving climate results.
Shaun Cameron and his team focused on empowering the leadership behaviours that are responsible for improving organisational climate. State-based business leadership group members analysed data, workshopped solutions, developed local action plans, and communicated a clear commitment to improve the climate results in their state.
This led to an overall eNPS score increase of +6 points to -13 (and more recently to -1), and an increase of 5 per cent in survey participation between Q1 and Q2.
This was first published in the April 2018 issue of the HRM magazine.