HR immediate upskilling
Susan Moriarty CPHR, HR Account Manager, HR Support Branch, Department of Human Services
“Certification enhanced my capabilities so I could better support the department to achieve positive business outcomes."
The Department of Human Services delivers social and health-related payments and services to the Australian public on behalf of the Commonwealth Government and employs about 34,000 staff across Australia.
The OneHR program was initiated in early 2017 to transform HR services by moving towards client-centred service delivery. This change involved a significant restructure of HR roles, including revising existing roles and establishing new ones, and required an immediate HR capability upskill.
Susan Moriarty needed to address the critical capability requirements resulting from the OneHR restructure.
Through focus groups, interviews and meetings, she identified 14 gaps including consulting and coaching skills, data analytics and communication. Also, 56 immediate upskill options were identified, and three pilot sessions were conducted with 88 per cent participant satisfaction.
Ten more sessions are set to take place and will be evaluated via the APS Census Results 2018 and a range of HR client surveys and pulse polls.
This was first published in the April 2018 issue of the HRM magazine.