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Employee engagement

At Opal Aged Care: Neal Hunter CPHR, State HR Manager NSW, Opal Aged Care

“Staff morale improved to 77 per cent, employee engagement almost doubled to 83 per cent and absenteeism dropped.”

Opal Aged Care is a leading private aged care provider in Australia. While a 2017 company employee survey revealed high employee engagement overall, individual areas in the business were identified as having low engagement.

To address this issue, Neal Hunter’s project focused on building the leadership capability of facility managers to develop and implement employee engagement strategies. The pilot site selected had a low engagement score of 46 per cent and low staff satisfaction.

 

The project’s consultative approach was well-received, with a 76 per cent satisfaction rating.

Staff morale improved to 77 per cent, employee engagement almost doubled to 83 per cent and absenteeism dropped from 4.1 to 1.3 per cent. Staff rating of recognition programs more than quadrupled to 74 per cent and ratings of management communication style more than doubled.

Resident care improved, strengthening the reputation of the facility in the community.

“Our key learning from building employee engagement is ensuring that leadership is authentic and employee contributions are valued and acted on,” says Neal.

This was first published in the May 2018 issue of the HRM magazine.