Conflict and Mediation
May 2 @ 11:00 AM - May 9 @ 12:30 PM AEST
$570.00 - $800.00
Course Overview – Conflict and Mediation
While it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs when conflict is not effectively addressed. Effective conflict management is regarded as a core capability for both HR professionals and line managers. This course explores identifying, managing and resolving team-based and interpersonal conflict in the workplace as well as using mediation and alternative dispute resolution (ADR) procedures for conflict resolution.
While it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs when conflict is not effectively addressed. Effective conflict management is regarded as a core capability for both HR professionals and line managers. This course explores identifying, managing and resolving team-based and interpersonal conflict in the workplace as well as using mediation and alternative dispute resolution (ADR) procedures for conflict resolution.
Target Audience
This course is suitable for HR professionals and managers who are seeking to build their skills and knowledge in managing and resolving workplace conflict and who are required to participate in workplace mediation practices.
Key Learning Outcomes
- Identify the nature, causes and impact of workplace conflict
- Identify appropriate strategies for managing workplace conflict at an organisational, team and interpersonal level
- Define the industrial relations legislation regarding dispute resolution processes
- Apply skills in mediation and managing interpersonal and workplace conflict
Other Course Information
Delivery mode: Blended Learning
Live session dates: Thursday 2 May and Thursday 9 May
Live session times: 11:00 am – 12:30 pm AEST (Australian Eastern Standard Time)
You will obtain 7 CPD points for completing this short course.
Registration Information
Registration close: Sunday 28 April
Having trouble registering? Contact Us or phone 1300 811 880.
By confirming your registration you agree to AHRI’s Terms & Conditions.
