Conflict and Mediation
November 11, 2024 @ 11:00 AM - November 18, 2024 @ 12:30 PM AEDT$570.00 - $800.00
While it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs when conflict is not effectively addressed. Effective conflict management is regarded as a core capability for both HR professionals and line managers. This course explores identifying, managing and resolving team-based and interpersonal conflict in the workplace as well as using mediation and alternative dispute resolution (ADR) procedures for conflict resolution.
This course is suitable for HR professionals and managers who are seeking to build their skills and knowledge in managing and resolving workplace conflict and who are required to participate in workplace mediation practices.
Key Learning Outcomes
- Identify the nature, causes and impact of workplace conflict
- Identify appropriate strategies for managing workplace conflict at an organisational, team and interpersonal level
- Define the industrial relations legislation regarding dispute resolution processes
- Apply skills in mediation and managing interpersonal and workplace conflict
Other Course Information
Delivery mode: Blended Learning
Live session dates: Monday 11 November and Monday 18 November
Live session times: 11:00 am – 12:30 pm AEDT (Australian Eastern Daylight Time)
You will obtain 7 CPD points for completing this short course.