Medibank: A customer-centred transformation
- Course Type:
- 1 hour
- CPD Hours:
- 1 hours
- VIC; NSW; QLD; SA; WA; TAS; NT; ACT
- AHRI Members:
- Course contact:
Wednesday 16 May 2018
12:00PM- 1:00PM (AEST)
*Please note online registrations close 24 hours prior to the webinar commencing
Medibank is putting customers at the centre of everything it does, helping Australians achieve better health for better lives.
Following three years of significant organisational change (including privatisation and new leadership), in 2016, it established a transformation movement, C1 (Customers are #1), to support the development of market-leading products and services, improve the customer experience, and drive a customer-obsessed culture. Customer experience and employee engagement have remained focal points for the organisation’s ongoing transformation.
Join Melissa Wong, GM – People & Culture, to hear how the C1 initiative has seen one of Australia’s iconic brands shift its culture and refocus on its customers.