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Behavioural Interviewing Skills Toolkit


Selecting the best person for a role is a critical skill for managers with hiring responsibility. As hiring decisions can impact the organisation's performance, selecting the right candidate is integral to business success. Managers, Team Leaders and HR Practitioners need to understand how to create an effective, reliable and valid selection process, supported by behavioural interviewing techniques to make sound recruitment decisions.


The toolkit is suitable for all staff involved in the interviewing process and those seeking an introductory course on behavioural interviewing skills.

Learning outcomes

  • Follow a systematic selection process, which includes the structuring of interviews
  • Prepare behavioural questions
  • Use behavioural interview techniques which address key selection criteria
  • Make objective recruitment decisions

Format and duration

Group practical exercises and discussions, skills practice and question design activity.

Duration: 3 hours

Toolkit inclusions

  • Course agenda and overview
  • Participant workbook
  • Powerpoint presentation
  • Step by step facilitator guide

Corporate in-house training

We can also support the toolkit with in-house training delivery, if requested. 

For more information contact our Corporate Accounts Team:


Phone:  1300 239 978

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