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Contact officer training

CORPORATE IN-HOUSE DELIVERY ONLY

COURSE OVERVIEW

Having contact officers indicates the commitment an organisation has to both preventing discrimination and harassment and taking incidents seriously.

This training will prepare contact officers to effectively perform their role. It will help to understand what their role is, what defines inappropriate workplace behaviour and how they can manage the issues in an objective way.

During this course you will explore the skills required to be an effective contact officer.  This will include an understanding of your organisation's policies and procedures regarding harassment and conduct and will explore the internal resolution options as well as the relevant legislative framework.

PARTICIPANTS

This course is suitable for contact officers who are involved in raising awareness about inappropriate workplace behaviour.

LEARNING OUTCOMES

Following this course, participants will be able to:

  • Define their role and responsibilities
  • Know the relevant internal policies and the resolution options
  • Expand their knowledge of the legislative framework associated with harassment and discrimination
  • Deal with allegations of bullying/harassment or discrimination in an effective way.

COURSE FORMAT

Course format is inclusive of activities, skills practice and facilitator led discussion.

Duration: 3.5 hours

CORPORATE IN-HOUSE DELIVERY

This course can be delivered in-house for up to 20 people for a more relevant and cost-effective training solution.

For more information please contact our Corporate Accounts Team:

Email: customlearning@ahri.com.au

Phone: 1300 239 978

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