Short course


Virtual delivery for all short courses

As a response to keeping you and our facilitators safe during the COVID-19 situation, we have converted our short course offerings to virtual delivery only, via Zoom, allowing you to continue learning and developing during these challenging times.


This course will provide you with the tools and methods to review performance, reward excellence and provide feedback where there is a need for improvement.

It describes the performance outcomes, skills and knowledge required to manage the performance of staff for retention and both team and business success.


This course has been developed for team leaders and managers with between 1-4 years' experience.

Learning outcomes

Following the training participants will be able to:

  • Identify leadership behaviours that foster a high performance culture
  • Provide effective and regular feedback
  • Set clear expectations that improve performance
  • Understand the performance management process

Course format 

This course runs for 3 hours and the format includes practical exercises, facilitator-led discussions, group activities and skills practice. 

Duration: 3 Hours

CPD Points: 3

States: Delivered online, nationally (AEST)

AHRI Members: $345.00

Non-member: $445.00

Enquiries: 03 9918 9230 /

Corporate in-house training

This course can be customised and delivered in-house, for up to 20 people, for a more cost-effective solution. To find out more, email our Organisation Support Team at or call 1300 239 642