There is conflict in all organisations and learning the skills to handle difficult situations effectively is necessary to ensure productive working relationships. Conversely, the inability to manage conflict constructively is a major contributor to staff retention and interferes with individual and organisational performance.
This course will provide you with the opportunity to develop strategies to positively respond to situations that cause conflict in the workplace. It offers practical skills to identify potential conflict and to resolve such conflicts constructively.
Course delivery mode: Available to teams only. Face-to-face and virtual options.
Course duration: 1 day
Group size: Min. 6 and max. of 20 participants
Learner effort: 7 hours
CPD Points: 7
Includes: Case studies, interactive group discussions, activities and facilitator-led discussions
Key learning outcomes
Following the training you will be able to:
- Understand and recognise conflict situations
- Identify conflict management styles
- Recognise how personal values and views influence behaviour
- Develop skills to resolve conflict in a flexible manner
- Help to build an open, honest feedback culture in their organisation
Who should enrol
This course is suitable managers, team leaders, supervisors and those seeking an introductory course on conflict management.
"The in-house training was professionally conveyed and the content was presented well, allowing the team to gain insightful knowledge on these topics."
Kylie Walker, Director | People Analytics, Payroll and HR Operations Branch, Department of Human Services