Your safety comes first. We have converted our face-to-face courses to virtual workshops . Visit our covid-19 page for more information.

Short course


Virtual delivery for all short courses

As a response to keeping you and our facilitators safe during the COVID-19 situation, we have converted our short course offerings to virtual delivery only, via Zoom, allowing you to continue learning and developing during these challenging times.


While it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs incurred when conflict is not addressed effectively. Effective conflict management is regarded as a core capability for both HR professionals and line managers. It’s in an ever changing environment that HR professionals and managers are required to design and implement cultural and change strategies to support the development of the workplace.

This course explores the importance of coaching managers to resolve team-based and interpersonal conflict as well as using mediation and alternative dispute resolution (ADR) procedures.


This course suits human resource professionals and managers seeking to increase their skills and knowledge to be able to manage conflict effectively in their workplace.

Learning outcomes

Following the training you will be able to:

  • Identify the nature, causes and impact of workplace conflict
  • Identify the various strategies for managing workplace conflict at an organisational, team and interpersonal level
  • Define the industrial relations legislation regarding dispute resolution processes
  • Enhance their skills in mediation and managing interpersonal and workplace conflict.

Course format 

This course runs for two days and the format includes case studies, interactive group discussions, activities and facilitator-led discussions.

Duration: 2 days

CPD Points: 14 

States: Delivered online, nationally 

AHRI Members: $1145.00

Non-member: $1395.00

Enquiries: 03 9918 9230 /

Book now by choosing a date below:

    • 9am - 5pm AEDT

      Delivered online, nationally

      Book Now

      Conflict and mediation. This course commences on 10 November and concludes on 11 November. (9am - 5pm AEDT)

Corporate in-house training

This course can be customised and delivered in-house, for up to 20 people, for a more cost-effective solution. To find out more, email our Corporate Accounts Team at or call 1300 239 978