Assertiveness in the workplace


Assertiveness in the workplace is unique, in that it must be combined with a professional approach. Every action you take within the workplace is likely to leave another person, be it client or colleague, with an impression of you. It is therefore necessary to learn how to be assertive in order to feel confident, achieve your personal and company goals while building a good working relationship with clients, customers and colleagues.

This course focuses on developing an understanding about what assertiveness is, assertiveness techniques and how to develop these skills.

Course delivery mode: Available to teams only. Face-to-face and virtual options.
Course duration: 1 day
Group size: Min. 6 and max. of 20 participants
Learner effort: 7 hours
CPD Points
: 7
Includes: Case studies, interactive group discussions, activities and facilitator-led discussions



Key learning outcomes
Following the training you will be able to:

  • Identify the differences between assertive, submissive and aggressive behaviours in the workplace
  • Make use of effective techniques for behaving more assertively when dealing with others in the workplace
  • Describe and use strategies for dealing with difficult situations
  • Learn how to engage others in collaborative problem solving

Who should enrol
This course is suitable for managers and staff who want to build confidence and improve or develop assertive behaviours in the workplace.



"AHRI tailored their program to meet our specific requirements which resulted in a valuable experience for all of our participants who were at different stages of their career."

Anthony Exelby, Human Resources Manager, GLENCORE

Why study with AHRI?