Short course


100% online study

Offering flexible and convenient courses delivered 100% online by expert HR and business leaders to help you fill your skill gap needs in this ever-changing environment.


There is a wealth of literature detailing the impact emotion has on individuals’ performance. This research has shown, for example, that people perform their best at work when they feel involved in purposeful work that develops who they are, and when they feel valued, cared for, consulted, respected, informed and understood. This research has also shown that people often perform their worst when they feel unproductive feelings, such as feeling overly worried, frustrated, concerned, stressed, inadequate and fearful.

Emotional intelligence involves a set of skills that help us perceive, understand and manage emotions, both within ourselves and others. You can apply these skills to improve your self-awareness, resilience, influence and relationships within and outside of the workplace.

During this course, you will improve your understanding of emotions and emotional intelligence and the impact emotions have on the way we think, learn, teach, lead, collaborate and problem solve.

Key learning Outcomes

Following the training participants will be able to:

  • Demonstrate greater self-awareness and awareness of others
  • Apply a technique for effectively asking for, and responding to, feedback
  • Demonstrate greater levels of workplace behavioural agility
  • Examine how we can use proactive and reactive techniques to build resilience and effectively manage strong emotions
  • Positively influence other’s emotions to drive high performance

Who should enrol

The course is suitable for individuals looking to develop tools and techniques to effectively apply emotional intelligence.

How it works

Course length: 1 week

Effort: 3 hours per day, over 2 days

Format: 100% online, facilitator-led

CPD Points: 7 

States: Delivered online, nationally 

AHRI Members: $995.00

Non-member: $1,155.00

Enquiries: 03 9918 9230 /


This course is not scheduled to return to the public short course space in 2021 - for Group Training, you can still book this course by getting in contact with our Organisation Support team below.

Corporate in-house training

This course can be customised and delivered in-house, for up to 20 people, for a more cost-effective solution. To find out more, email our Corporate Accounts Team at or call 1300 239 978