Emotion has a significant impact on an individuals’ performance. Research shows that people perform their best at work when they feel involved in purposeful work that develops who they are, and when they feel valued, cared for, consulted, respected, informed and understood. Conversely, research also shows that people often perform their worst when they feel unproductive feelings, such as feeling overly worried, frustrated, concerned, stressed, inadequate and fearful.

Emotional intelligence involves a set of skills that help us perceive, understand and manage emotions, both within ourselves and others. You can learn about and apply these skills to improve your self-awareness, resilience, influence and relationships both at work and outside of the workplace.

This course will help you improve your understanding of emotions and emotional intelligence and the impact emotions have on the way you and others think, learn, teach, lead, collaborate and problem solve.