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AHRI events FAQs

How do I register?

Registration is a 2-step process. Credit card payment is required for online registration. From the event registration page:

  1. Sign in with your username and password* and click 'REGISTER MYSELF'
  2. Click 'PROCEED TO CHECKOUT', confirm all details are correct and enter your credit card details (if there is a charge for the event). Click 'SUBMIT ORDER'

You will receive an automatic email and receipt to confirm your registration.

*If you do not have an existing AHRI account, please select 'CREATE A NEW ACCOUNT' and follow the prompts before following the registration steps above.

How can I pay?

All online registration requires credit card payment. We accept Diners, American Express, MasterCard and VISA. Should you wish to pay via cheque or EFT, please complete a downloadable registration form and return to the the AHRI CPD events team by email or post along with your payment (or a remittance advice for EFTs). All payments must be made prior to the event date to guarantee attendance.

How do I know I'm registered?

You will receive a confirmation email within one day for all online registrations. Please allow up to 48 hours if you have provided a registration form by email. If you have not received confirmation within a week of submitting your registration, please contact the AHRI registrations team by email or telephone (03) 9918 9243 to confirm that you are registered.

Can I get a tax receipt?

You will be emailed a receipt within 48 hours of registration. Should you require this sooner, you can log on to the AHRI website - click on your 'profile' (in the top right hand corner) and select the 'financial records' tab to view any invoices and receipts. 

Can I get an invoice for payment?

All online registration requires credit card payment. Should you require an invoice for payment please complete a downloadable registration form and return to the the AHRI CPD events team by email along with a purchase order. All payments must be made prior to the event date to guarantee attendance. 

Can I register on behalf of someone else?

Each person has their own unique log in and password. You cannot register multiple people online for this reason unless they are willing to share this information with you (AHRI does not recommend sharing passwords). You can ask your guest(s) to register themselves online or contact the AHRI CPD events team for a registration form.

For groups and table bookings, download the group booking form to register and pay for multiple attendees.

Can someone else use my member number to book at member price?

No, member rates are for AHRI members only. Member numbers are assigned to an individual or organisation member and cannot be transferred to non-members.

Can I register after the closing date?

Please contact the registrations team directly to check whether places are available by email or telephone 03 9918 9243.

Can I register/ pay at the venue on the day?

No, registration and payment must be received prior to the event and made to the AHRI CPD events team.

I signed up as a member yesterday but have not received a member number. Can I register as an AHRI member?

Yes, please contact the AHRI CPD events team for registration instructions.

If the event is sold out, can I turn up on the day and try and get in?

No. If the event is a sell out, a waiting list will be generated based on a first come first served basis. You will be contacted before the event and asked to register if space becomes available. Contact the AHRI CPD events team to join the wait list for any sold out events.

Will AHRI protect my privacy?

Yes. Please see full details of the AHRI privacy policy

If I register for the event but am unable to attend, will I still receive my CPD points?

No, CPD points are allocated upon confirmed attendance.

If I am unable to attend, can I send a replacement colleague?

Yes. Please notify the AHRI CPD events team prior to the event by email or telephone 03 9918 9243.

If I register for the event but am unable to attend, can I receive a refund?

Cancellations for Network events and forums received prior to the event closing date may be refunded unless otherwise stated in the event terms and conditions. Cancellations for national events such as State Conferences, the AHRI Breakfast Club, National Convention and the AHRI Awards incur an administration fee for any cancellation. Please refer to the terms and conditions for each event for details. No refunds will be given after the registration closing date. Cancellations must be received in writing. 

If an event is cancelled, am I entitled to a refund?

Yes, if an event is cancelled, all monies will be refunded.

Will presentation notes be made available after the event?

Session notes will be provided at the speakers' discretion. If available, notes will be emailed to event attendees 1-2 days post-event. 

How can I find my event location?

Where available, maps and directional information are located on the event registration webpage. Other useful sites to locate the event venue address is and

I am currently studying. Am I eligible for a student price?

Student registration prices are available for current AHRI student members only. To find out more about becoming an AHRI member please see our student membership page.

What type of membership does the New Member Today registration include?

New members will initially be processed at the Affiliate membership grade. Upon receipt of their welcome kit new members will have an opportunity to submit their CV or formal qualifications for consideration of a possible membership upgrade.

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