Name: Having Difficult Conversations
Start: 2024-12-09T11:00:00+11:00
End: 2024-12-16T12:30:00+11:00
Location: Online via Canvas

Having difficult conversations

Short Course

Course Overview

Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention. Having a difficult conversation in the workplace can often be an uncomfortable and challenging experience.

Learn how to manage these types of conversations and achieve the best possible outcomes whilst maintaining harmonious working relationships.

Learn about the four stages of a difficult conversation how to prepare, plan and conduct a difficult conversation and build conversation skills through applying effective communication techniques and reflective practice.

Key Learning Outcomes

Prepare and plan for a difficult conversation

Communicate effectively during a difficult conversation

Applying active listening skills

Respond rationally and effectively whilst managing your emotions

Maintaining harmonious working relationships after conducting a difficult conversation

Course Details

Delivery Mode

Blended learning for individuals

Learner Effort

2 x 90 minute sessions

Member Course Fees

$570

Non-member Course Fees

$800

Member CPD Points

7

Course Delivery

Virtual Learning

Prepare for your own virtual workshop - comprehensive course learning materials are delivered straight to your email inbox before you participate in the live workshop.

Participate in one or more live facilitator-led 3-hour online workshops delivered via Zoom (these are generally programs with which AHRI partners with a specialist provider)

Course Delivery

Blended Learning

Prepare for your learning journey – engage with your peers, complete pre-course tasks, explore and start working through the course online learning module at your own pace.

Participate in one or more live interactive facilitator-led 90 minute online learning sessions delivered via Zoom.

Apply your learning directly to your workplace between the live learning sessions – explore interactive case studies and engage in skills based practice activities.