Key Learning Outcomes
- Prepare and plan for a difficult conversation
- Communicate effectively during a difficult conversation
- Applying active listening skills
- Respond rationally and effectively whilst managing your emotions
- Maintaining harmonious working relationships after conducting a difficult conversation
Course Overview
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Course overview
Workplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be resolved quickly and informally before they escalate to a dispute that requires third party intervention. Having a difficult conversation in the workplace can often be an uncomfortable and challenging experience.
Learn how to manage these types of conversations and achieve the best possible outcomes whilst maintaining harmonious working relationships.
Learn about the four stages of a difficult conversation how to prepare, plan and conduct a difficult conversation and build conversation skills through applying effective communication techniques and reflective practice.
Upcoming Having Difficult Conversations and related short courses
Having Difficult Conversations
Online via CanvasCourse Overview - Having Difficult ConversationsWorkplace issues arise due to miscommunication or a lack of communication in the workplace. Often, by applying effective communication techniques, such issues can be resolved […]
Course Delivery
The AHRI blended learning course combines self-directed learning with live online facilitated learning sessions led by an experienced HR and business professional.
Customised Short Course Delivery for Businesses and Groups
AHRI offers customised short courses and packaging for groups. Courses can be delivered online or at your place of business.
To organise a group booking of 6 or more, please contact the team: [email protected] or book in a call.
