While it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs when conflict is not effectively addressed. Effective conflict management is regarded as a core capability for both HR professionals and line managers.
This course explores identifying, managing and resolving team-based and interpersonal conflict in the workplace as well as using mediation and alternative dispute resolution (ADR) procedures for conflict resolution.
Identify the nature, causes and impact of workplace conflict
Identify appropriate strategies for managing workplace conflict at an organisational, team and interpersonal level
Define the industrial relations legislation regarding dispute resolution processes
Apply skills in mediation and managing interpersonal and workplace conflict.
Delivery Mode
Blended learning for individuals
Learner Effort
2 x 90 minute sessions
Member Course Fees
$570
Non-member Course Fees
$800
Member CPD Points
7
Prepare for your own virtual workshop - comprehensive course learning materials are delivered straight to your email inbox before you participate in the live workshop.
Participate in one or more live facilitator-led 3-hour online workshops delivered via Zoom (these are generally programs with which AHRI partners with a specialist provider)
Prepare for your learning journey – engage with your peers, complete pre-course tasks, explore and start working through the course online learning module at your own pace.
Participate in one or more live interactive facilitator-led 90 minute online learning sessions delivered via Zoom.
Apply your learning directly to your workplace between the live learning sessions – explore interactive case studies and engage in skills based practice activities.
Reflect on your learning, share what you’ve learnt, and create a plan of action for workplace application.
Course Overview - Conflict and MediationWhile it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant […]
Tel: 1300 811 880 to enquire about our offerings.
Email [email protected] regarding group bookings.
Our team will be happy to assist you with any inquiries or requirements you may have.
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