Discover how to:
- Identify the nature, causes and impact of workplace conflict
- Identify appropriate strategies for managing workplace conflict at an organisational, team and interpersonal level
- Define the industrial relations legislation regarding dispute resolution processes
- Apply skills in mediation and managing interpersonal and workplace conflict.
Key details
Enquiries:
Group bookings:
Course overview
While it is recognised that a degree of conflict is necessary for organisations to undergo successful transformation, HR professionals are acutely aware of the significant costs when conflict is not effectively addressed. Effective conflict management is regarded as a core capability for both HR professionals and line managers.
This course explores identifying, managing and resolving team-based and interpersonal conflict in the workplace as well as using mediation and alternative dispute resolution (ADR) procedures for conflict resolution.
Upcoming Conflict and Mediation and related short courses
Course delivery
The AHRI blended learning course combines self-directed learning with live online facilitated learning sessions lead by an experienced HR and business professional.
The course includes:
Engagement: Pre-course tasks and an introductory e-learning module to stimulate thinking on the course topic and prepare for online sessions
Participation:
– Online learning module inclusive of theory and practice – interactive learning activities, case studies and practical application opportunities
– Participation in two 90-minute live interactive learning sessions with an experienced HR facilitator
Application: Workplace application activities and additional learning resources that focus on how learning can be applied directly in the workplace
Reflection: Opportunity to reflect on and share learnings to facilitate transfer of learning to the workplace
Customised short course delivery for businesses and groups
AHRI offers customised short courses and packaging for groups. Courses can be delivered online, at your place of business or on location at the AHRI office in the Melbourne CBD.
To organise a group booking, please email [email protected] or call on 1300 811 880.