Contact Officer Training

Key Learning Outcomes

Course Overview

CPD Points:

Learner effort:

3.5 hours


3.5 hours
Enquiries and group bookings:
Group size:
Min. 6 and max. of 20 participants

Delivery Mode:

Available to teams only. Face-to-face and virtual options.
Case studies, interactive group discussions, activities and facilitator-led discussions

Course overview

Having contact officers indicates the commitment an organisation has to both preventing discrimination and harassment and taking incidents seriously.

This training will prepare contact officers to effectively perform their role. It will help to understand their role, what defines inappropriate workplace behaviour and how they can manage the issues in an objective way.

During this course you will explore the skills required to be an effective contact officer.  This will include an understanding of your organisation’s policies and procedures regarding harassment and conduct and will explore the internal resolution options as well as the relevant legislative framework.

Who should enrol

This course is suitable for contact officers who are involved in raising awareness about inappropriate workplace behaviour.

“I would highly recommend AHRI to any organisation who is looking for a cost effective and flexible training provider.” 

Katie Nash, Capability & Engagement Manager, Brown Family Wine Group

Why study with AHRI?