Program structure

AHRI’s BSB40420 Certificate IV in Human Resource Management is designed to set aspiring HR professionals up for success.

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Topic 6: Talent and Performance Management

BSBHRM411 Administer Performance Development Processes (Core)

BSBCMM412 Lead Difficult Conversations (Elective)

BSBLDR413 Lead Effective Workplace Relationships (Elective)

Continuing with managing the employee lifecycle, we get into the nitty-gritty of what to do when performance doesn’t go so well. The topic provides you with in-depth analysis of how business performance indicators and individual performance outcomes provide the context for performance appraisal, coaching and mentoring for individual performance. You will deep dive into the role of managers in the implementation and success of performance management processes, and how HR plays a pivotal role within these, including having some of these challenging conversations as well as managing relationships effectively.

Learning outcomes

  • Implement, promote, review and improve performance management processes
  • Conduct a performance appraisal
  • Understand the importance of performance management as an HR tool being a key trigger in the achievement of behavioural change in organisations
  • Assist in determining human resource requirements
  • Contribute to establishing and maintaining productive team relationships
  • Assist with human resources monitoring
  • Contribute to evaluating human resources practices
  • Develop materials for a difficult conversation
  • Effectively collaborate and communicate stakeholder relationships
  • Undertake a difficult conversation with appropriate delivery style and content
  • Review and evaluate the difficult conversation

To gain this nationally recognised qualification, you’ll need to have completed 12 units of competency on the following topics:

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This is a nationally-accredited vocational program recognised throughout Australia.
RTO provider number: 110087

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