Program structure

AHRI’s BSB40420 Certificate IV in Human Resource Management is designed to set aspiring HR professionals up for success.


Topic 5: Communicating in the digital workplace

BSBTEC404 Use digital technologies to collaborate in a work environment
BSBOPS405 Organise business meetings

Topic 5 addresses the performance outcomes, skills and knowledge required to use digital technologies to collaborate in the workplace, including working as part of a remote team. It covers the essential elements of analysing and introducing digital technologies into the workplace to support collaboration. This includes exploring job design and how different roles in an organisation require collaboration then analysing how tools can support this collaboration. This topic focuses on making a decision on new tools to introduce and implementing these within an organisation. The topic also addresses skills required to organise meetings, liaising with participants, and developing and distributing meeting related documentation. It explores how different meeting types may be best suited for presenting a case for implementing new tools. The topic discusses how to hold a business meeting that will support positive introduction of new tools in the workplace. 

Learning outcomes:

  • Review existing digital technology use in the business  
  • Identify opportunities to implement digital technologies for workplace collaboration 
  • Implement and use digital technologies to collaborate in the workplace  
  • Prepare meeting documentation and details  
  • Record meeting outcomes  

To gain this nationally recognised qualification, you’ll need to have completed 12 units of competency on the following topics:


This is a nationally-accredited vocational program recognised throughout Australia.
RTO provider number: 110087

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